Transparent Guidelines for Refunds and Cancellations
Policy Version
Effective: 15 January 2026
Important Notice
All refund requests are subject to review and approval by Avieron Tech management. Refund decisions are final and binding as per the terms of your service agreement.
Our Commitment
At Avieron Tech Pvt. Ltd., we strive to deliver exceptional quality in all our products and services. While we aim for 100% customer satisfaction, we understand there may be circumstances requiring refund requests. This policy outlines our approach to refunds and cancellations.
General Refund Policy
Avieron Tech maintains specific refund policies for different services. Please refer to your individual service agreement for detailed terms applicable to your engagement.
All refund policies are governed by the agreement signed between the client and Avieron Tech, whether accepted via email, electronic signature, or physical contract.
Eligibility Period for Refunds/Cancellations
Refund or cancellation requests are considered under the following conditions:
Important: If project work has already started, payment will be required for completed work as per the agreement terms.
Development or post-sales operations have not yet commenced
Cancellation request is made within 24-48 hours of initial agreement
Client has not violated any payment terms specified in the agreement
Project issues are beyond the scope of technical resolution or rectification
Refund Calculation & Non-Refundable Charges
Refund amounts are calculated based on work completed up to the cancellation request date. Please note the following:
We do not guarantee 100% refunds for service cancellations after work commencement
Transaction charges, bank fees, and payment gateway costs are non-refundable
Payments made to third-party vendors for services already rendered are non-recoverable
Any non-recoverable miscellaneous charges incurred by Avieron Tech are non-refundable
Circumstances Not Eligible for Refunds
The following situations are specifically excluded from our refund policy:
Non-Eligible Situations:
Non-Cooperation
Client refuses to follow directions from our Customer Success Team or fails to provide necessary assistance for project completion
Workaround Available
A fix or workaround exists for the issue raised as justification for the refund request
Misconception of Use
Software or service was purchased under the mistaken impression it could be used for purposes other than its intended design
Client-Side Issues
Problems attributed to client's system configuration, network settings, third-party setups, or incompatible devices
Loss or Damage
Software purchased from us was traded, lost, stolen, or damaged after delivery
Scope Changes
Client-initiated scope changes or additional requirements after project commencement
Policy Amendments & Contact Information
Avieron Tech reserves the right to modify this Refund Policy at any time without prior notice. We recommend reviewing this policy periodically for updates.
